RETURNS + REFUNDS

These terms apply to orders placed on or after September 24, 2026 at 1:30 AM PT. Orders placed before that time retain the free returns promised at the time of purchase.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact hello@eavolu.com with your order number and details so we can help. No return fee applies.

The standard return windows, item-condition requirements, and Final Sale exclusions below do not apply to damaged, defective, or incorrectly shipped items.

Return windows

• Refunds: Request a return within 30 calendar days of delivery. Refunds are issued to the original payment method.
• Store credit: Request a return within 90 calendar days of delivery. From day 31 through day 90 after delivery, eligible returns receive store credit only.

These windows apply to full-price, promotional, and sale purchases.

US return shipping

• Returns for a refund: We provide a prepaid return label. A $10 fee is deducted from your refund per return shipment, not per item. There is no separate charge for return postage.
• Returns for store credit: We provide a free prepaid return label.

Prepaid return labels are available for US returns only. For international returns of items that are not damaged, defective, or incorrect, we do not provide return labels or cover return shipping costs.

Condition

Items must be new, unused, and have their original tags attached. Items that do not meet these conditions will be returned to you and are not eligible for a refund or store credit.

How to start a return

Email hello@eavolu.com with your order number, the style number or product name, and the reason for your return. A customer care representative will send you a return authorization (RA) number and return instructions. Returns without an RA number will not be processed.

After we receive your return in eligible condition, please allow 5–10 business days for your refund or store credit to be issued. Original shipping charges are nonrefundable.

Exchanges

Exchanges can only be processed for items of the same value. Only existing discount codes can be applied to exchanged items of the same value or less.

Promotional, sale, and Final Sale purchases

Promotional and sale purchases are eligible for our standard return policy unless the item was clearly marked Final Sale before purchase. Items marked Final Sale are not eligible for returns or exchanges. If an item arrives damaged, defective, or incorrect, please contact hello@eavolu.com so we can help.

WE DO NOT PROVIDE PRICE ADJUSTMENTS.