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Privacy Policy – eavolu

Last Updated: [Month Day, Year]

At eavolu, LLC (“eavolu,” “we,” “us,” or “our”), we care about the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and protect information when you visit our website, shop at www.eavolu.com, or otherwise interact with us online.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the site.

1. Information We Collect

We collect information from you when you:

Browse our site
Create an account
Place an order
Sign up for emails or marketing
Enter a promotion, survey, or other feature
Contact us via email or through our contact forms

The types of information we may collect include:

Contact details: name, email address, shipping and billing address, phone number.
Account information: login, password, and preferences (if you create an account).
Order details: products purchased, order history, payment method used (payment details are handled by our payment processor; we do not store full credit card numbers on our servers).
Device and usage data: IP address, browser type, device type, pages viewed, links clicked, time spent on pages, referring URLs.
Marketing and communication preferences: for example, whether you’re subscribed to our email list.

You may visit our site without creating an account, but certain features (like placing orders or saving favorites) require you to provide information.

2. How We Use Your Information

We may use the information we collect in the following ways:

To process and fulfill orders
- Process payments
- Ship and deliver your purchases
- Handle returns, exchanges, and customer service
To personalize your experience
- Show you products, content, or offers that are more relevant to you
- Remember your preferences and recently viewed items
To improve our site and services
- Analyze how visitors use the site
- Fix bugs, improve navigation, and optimize performance
To communicate with you
- Send order confirmations, shipping updates, and account notices
- Respond to your questions, feedback, or support requests
- Send marketing emails or updates about new products, events, or promotions (you can opt out at any time)
To protect our business and users
- Detect and prevent fraud or abuse
- Enforce our Terms & Conditions
- Comply with legal obligations

3. Cookies and Similar Technologies

Like many ecommerce sites, we use cookies and similar technologies to enhance your experience and understand how our site is used.

A cookie is a small file stored on your device that allows our systems (and those of our service providers) to recognize your browser.

We use cookies to:

Remember items in your shopping cart
Keep you logged in (if you choose)
Understand how you navigate and use the site
Help us improve site performance, design, and content
Support analytics and, in some cases, advertising or retargeting

Some cookies are set by Shopify and our other service providers (for example, payment processors, analytics tools, or email marketing providers).

Managing Cookies

You can choose to:

Set your browser to warn you when a cookie is being set
Block or delete cookies through your browser settings

If you disable cookies, some parts of our site (like the shopping cart or checkout) may not function properly, but you can still contact us directly at hello@eavolu.com for help with placing an order.

4. How We Protect Your Information

We take reasonable steps to help protect the security of the information we collect. Examples include:

Using secure server technology and encryption (such as SSL) to transmit sensitive information (like payment details)
Working with reputable payment processors who specialize in secure online transactions
Limiting access to your personal information to team members and service providers who need it to do their job and who are required to keep it confidential

No system is 100% secure, and we cannot guarantee absolute security, but we are committed to handling your information carefully and responsibly.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with:

Service providers and partners who help us operate our business, such as:
- Shopify (website and ecommerce platform)
- Payment processors
- Shipping carriers
- Email/marketing platforms
- Analytics and website performance tools
These parties are only allowed to use your information to provide services to us and are expected to keep it confidential.
Legal and safety purposes
- If required by law, legal process, or government request
- To enforce our Terms & Conditions
- To protect our rights, property, or the safety of our customers or others
Business transitions
- In the event of a merger, acquisition, or other business transaction, your information may be transferred as part of the assets involved, subject to this Policy or a successor policy.

We may also share aggregated or de-identified information (that does not identify you personally) for business or analytical purposes.

6. Third-Party Links

Our site may contain links to other websites (for example, social media platforms, partner sites, or articles). These external sites have their own privacy policies and practices.

We are not responsible for the content, policies, or practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Choices

You have choices regarding how we use your information:

Email marketing
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us at hello@eavolu.com.
We may still send you transactional emails related to your orders or account (such as order confirmations and shipping updates).
Account information
If you have an account, you may be able to log in to view, update, or correct some of your information.
You can also contact us at hello@eavolu.com if you have questions about your information.
Cookies
As described above, you can manage cookies in your browser settings.

Depending on where you live, you may have additional rights under local laws. If you have questions about your privacy rights, you can always contact us at hello@eavolu.com.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have certain rights regarding your personal information under the California Consumer Privacy Act (“CCPA”), as amended by the CPRA. These rights apply to information we collect when you use our website or shop with us online.

Your Rights

California residents may have the right to:

Request to know the categories or specific pieces of personal information we have collected about you.
Request deletion of personal information we have collected, subject to certain exceptions (for example, if we need the information to process your order or comply with legal requirements).
Request correction of inaccurate personal information that we maintain about you.
Opt out of “selling” or “sharing” personal information for advertising purposes.
We do not sell personal information for money. However, some of our advertising and analytics tools may be considered “sharing” under California law.
Limit the use of sensitive personal information, if applicable.
Exercise your rights without discrimination.
We will not deny goods, charge different prices, or provide a different level of service because you exercised a privacy right.

How to Submit a Request

You may submit a request by emailing us at hello@eavolu.com with the subject line: “California Privacy Request.”

We will take reasonable steps to verify your identity before responding, which may include confirming information associated with your account or recent orders.

Global Privacy Control

We recognize and honor browser-based opt-out signals (such as Global Privacy Control) as required by applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last Updated” date at the top of this page.

Changes will apply to information collected after the date the updated Policy is posted. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: hello@eavolu.com